At Rafton Family Lawyers (Raftons) we are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Types of personal information
We may collect and hold information about
- clients, business associates and potential clients
- suppliers and their employees
- other people who come into contact with Raftons
The types of personal information that we may collect and hold includes (but is not limited to) the following:
- your name, postal address, email, telephone and fax numbers
- date of birth, gender and marital status
- information about your legal issues
- Information about your personal and financial circumstances
- health information
- any other information you provide to us by any means
If you do not provide us with some or all of the above information, this may affect our ability to provide you with our services.
How we collect personal information
We may collect personal information from or about you in a number of circumstances, including when you:
- use our services
- enquire about our services
- apply for or accept employment with us
- provide or offer to provide services to us
Methods of collecting information
We will generally collect information by way of face-to-face meetings, completed forms, business cards, telephone conversations, interviews, and emails.
In some circumstances we may collect personal information about you from a third party. Some examples of third party sources include other solicitors, counsellors, health professionals and financial professionals.
How we use your personal information
Raftons will collect and hold personal information that is necessary for us to provide our services and comply with our legal and regulatory obligations.
We may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in any other circumstances authorised by the Privacy Act.
In general, we will use and disclose your personal information for the following purposes:
- to conduct our business
- to provide our services
- to communicate with you
- to purchase from you
- to comply with our legal and regulatory obligations
- for any purpose for which the information was provided
- any other purpose related to any of the above
Disclosing your personal information
Raftons may disclose your information to:
- individuals or organisations in connection with providing our services or who perform functions on our behalf (such as barristers, experts, auditors, witnesses)
- courts, tribunals and regulatory authorities
- anyone else who you authorise us to disclose information to
Some personal information that we collect is “sensitive information”. Sensitive information includes information relating to a person’s racial or ethnic origin, political opinions, religion, sexual preferences, criminal records and health information about an individual.
Unless you agree otherwise, sensitive information will only be used and disclosed for the purpose for which it was provided, for a directly related secondary purpose or where certain other limited circumstances apply (eg: where required by law).
Information about other people which you provide to us
If you provide personal information to us about someone else (such as your spouse or former partner) you must ensure that:
- the information is correct and has been collected and disclosed in accordance with the applicable privacy legislation;
- you are entitled to disclose that information to us; and
In addition, Raftons may disclose personal information to you about other individuals in the course of providing services to you. If this occurs, you agree to use, disclose, handle, collect and transfer that information in accordance with the Privacy Act.
Managing your personal information
We take your privacy seriously. All personal information is treated as strictly confidential. The Privacy Act requires Raftons to take reasonable steps to protect the security of all personal information and take reasonable steps to protect personal information held from misuse or loss and from unauthorised access, modification or disclosure.
Access to your personal information
In most cases, you can request to see the personal information we hold about you. We will handle requests for access to your personal information in accordance with the Privacy Act. If you would like a copy of some or all of your personal information, please contact us using the details below. If your request is urgent, please clearly indicate this in your request. We may ask that you pay our reasonable costs for complying with your request.
Changing your personal information
We attempt to keep all personal information which we hold about you up-to-date and accurate. You may ask us to correct or remove information which you think is inaccurate. If you would like to amend any of your details or the information which you have provided us, please contact us using the details below.
We are not responsible for any problems that may arise if you do not give us accurate, truthful or complete information, or if you fail to update such information.
Making a privacy complaint
Whilst we aim to resolve your complaint expeditiously and to your satisfaction, if you are not satisfied with our response you can contact the Office of the Australian Information Commissioner who may investigate your complaint further.
Rafton Family Lawyers
317 Windsor Street
Richmond NSW 2753
Ph: 02 4578 5611
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These fact sheets are designed to provide an overview of the relevant issues and systems so that you have a better understanding of the process.